How it works

Welcome to our circular wardrobe.

Our goal is to make renting your new habit, an inevitable part of your life and wardrobe. For this, we offer timeless and quality collections of couture clothing.

If this is something a little new to you, no problem at all, we're happy to guide you through how it all works. And we're always a chat away if you need any help at all so please feel free to get in touch.

RENT.

Browse our beautiful range and filter however you like; by size, category and even colour. We've also cataloged all garments by age range as most of our garments can be worn up or down a size so try widening your search if you want to see everything available in your child's fit. 

To prevent sizing troubles please refer to the fit and sizing guides on the product pages. Please also feel free to ask us any questions about sizing if you have any concerns so we can ensure the perfect fit.

Once you've chosen the one they'll love best, pick a 4 or 8 day rental time frame. Many of our garments have matching accessories, so take a look at what might complete the look perfectly.

Our standard bookings build in a 48 hour lead time to give us enough time to get everything ready and despatched to you. If you have an urgent request, please get in touch with us asap and we'll see what we can do to help. 

Your order is lovingly packed in a compostable (and reusable) bag and sent in an overnight courier. We send your order in advance so that it arrives the first day of your booking and our courier partner aims to deliver by 9am the next working day to a work address or the next working day to a home address.

Please note that rural addresses can add another 1-3 days to standard delivery times. We recommend factoring this into your booking if you need to guarantee arrival for an event.

LOVE.

The rental period starts on the first day of your booking, and lasts either 4 or 8 days. If you would like to keep them longer, you are welcome to renew the rental booking if the garment is still available so please get in touch with us to check. 

Please familiarise yourself with our care instructions and especially, do not attempt to clean or launder the garment during the rental period. Our garments need a lot of love to live their best life so we know how best to care for and remove any dirt and marks while minimising damage or discoloration.

RETURN.

At the end of the rental period, simply pop the used and unwashed garments (this part is important) back in the garment bag and courier satchel they arrived in. Pop the pre-printed return courier label included with the garment on and either book a courier pickup from your home or drop into any NZ Post Shop by 5pm on the last day of the rental.

We'll be alerted when the garment is lodged so we can track it's way back to us. Once home, we do a quality checkover and will get in touch if anything looks a bit out of sorts. 

Then we send them off for cleaning to make sure they are ready for the next adventure!

SHARE.

Every garment has a story and we'd love to share in yours. Please tag us in your Instagram or Facebook posts @hellofairygodmother and use the #hellofairygodmother hashtag. We also love mail, so feel free to email us any photos at hello@fairygodmother.co.nz

If we repost your picture on our social walls you will go in the draw to win your next hire. 😊

We also post special deals and offers on our pages so make sure you like our them for all updates.

OUR COMMITMENTS

Our goal is to help people experience clothing rentals and a circular wardrobe. To help we:

Flat rate courier

We provide flat rate courier on all orders, with the return trip free. We also offer free two-way shipping on all 8 day hires. Staying true to our values of sustainability; we aim for zero waste and carbon neutral shipping. 

Work with more and more conscious brands
2020 affected small, ethical brands the most as they have a small staff and little budget for marketing. We would love to collaborate with more local brands to expand our collection. If you are, or know of, one we should partner with, drop us a note in our suggestion box. Or write to us at hello@fairygodmother.co.nz

We love mail :)