We've compiled some of the most frequent, frequently asked questions for you. But if you have a different question, please either contact us or in the chat bubble onscreen. 

How does it work

We were new to the clothing rental game once too but with these tips you'll soon be a pro.

With retail costs of between $200-800 for the costumes or gowns carried at Fairy Godmother, renting is an economical option to give your child a real princess experience without busting your budget. She'll get to live her princess dreams for her special occasion and you'll get some fabulous pictures of her in a handmade, designer gown. It's a win/win for everyone!

Fairy Godmother is a rental boutique and offers these amazing, hand made costumes or gowns at a fraction of what it would cost to purchase one outright. They aren't the type of costume or gown you'd throw in your child's dress up trunk - made with luxurious fabrics and finishes they are truly a special occasion piece. If you'd like to have one made to purchase for your child, you would need to contact the designer of the dress personally to arrange that. Each costume or gown designer is given credit on every costume or gown listing in the boutique.

No problem, just use the contact form to email me your specific dates and the time frame in which you'll need the costume or gown and I'll create a listing specific to your needs.

As a mums we get it. We understand there may be mess involved when your child is wearing a garment for a special event, especially when it's borrowed. Life is messy and sometimes a mess happens. That's ok! Our dry cleaner is able to get out nearly all food based stains. Just take all precautions you can while your child is wearing the costume or gown. I am much more concerned with Sharpies and pens and crazy glue as these stains are much harder to remove.

I know that your child will love any costume or gown that is rented from Fairy Godmother and may want to keep it - I don't blame them! Just know that your child will receive a letter from her "Fairy Godmother" in with your order that helps to explain the return process and ease they pain of returning a beautiful dress. Be sure to remind her that not all magic can last forever and the costumes or gowns have to be passed on to the next little girl awaiting her turn to become a princess too or the dress loses its "magic".

Shipping policy

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Most people who rent from Fairy Godmother place their orders months in advance of their special occasion to ensure availability during their time frame. I'd be happy to accommodate a rush order if the item requested is available. 24-48 hours notice will need to be given for a last minute order. Use the contact form to email me immediately if you need it shipped quicker and I will try to accommodate if I can.

Rental time frames start at 3 days and that is the minimum amount of time we offer. If you will only use the costume or gown for 1 day, just package back up and return after you use it.

Returns, exchanges & Cancellations

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We provide a complimentary return courier service to you as part of your rental.

Simply place your items back into the reusable packaging and attach the included prepaid return shipping label.

The easiest option is to schedule a pick up at your home or place of work which you can do here.

If that doesn't suit, you can drop your package off at a Post Haste depot or local agent if rural.

If for some reason you’ve lost the return shipping label or packaging you will still be responsible for shipping back using Post Haste by your designated return date at your cost.

We are able to email you a replacement shipping label that you will need to print and affix to the package.

Please contact us as soon as possible to help minimise any delay in generating this for you.


Garment Care & Cleaning

We take the upmost of care of our garments to give them the fullest life possible, and would love if you could do the same. Many of our dresses are created with fragile materials, so please use these tips for the best way to get them looking picture perfect without damaging them in the process.

No! Please don't bother cleaning the costumes or gowns after wearing as they are cleaned upon return to Fairy Godmother.

Late Fees

We want to make letting go as easy as possible with our streamlined return process. Since another little girl may be waiting for your items to arrive on her doorstep shortly after you’ve used them, returning items on time is incredibly important.

If the Item is not lodged by 5pm on the following business day after your event, you will incur a late fee of $25 and an additional $25 each day until the item is received by us